Terms & Conditions
1. Ordering/Shipping Information
All sales are binding at the time of purchase. Our vastly enhanced ecommerce system moves orders from billing to shipping almost immediately, which means we'll ship more items more quickly than ever. That also means that there is no time to alter an order after it is confirmed. If you have a question regarding your order, please contact Customer Service (800-876-7464 or firstname.lastname@example.org) BEFORE placing your order. You will receive status updates as you order is 1) placed 2) in process 3) shipped with UPS and U.S. Postal Service tracking codes. Please allow 1- 2 weeks for normal processing and delivery times. All prices and availability of items are subject to change without notice.
2. Hours of Operation
You may place an order on the website at any time, but normal business hours of operation are 8:00 am to 5:00 pm Central Time / Monday through Friday, excluding Barbershop Harmony Society (BHS) holidays and during the week of the annual BHS International Convention. You may also call 1-800-876-SING (7464) during normal business hours to place an order via the customer service department.
We accept Visa, MasterCard, Discover and American Express for orders from our website. Payment will be authorized immediately once you submit your order and finalized within one business day. If you believe there is an error in what you have been charged, please contact Customer Service as soon as possible or no later than 14 days. Notification later than 14 days may require any adjustments on the order necessitating a refund to be made in store credit.
4. Return, Refund & Exchange Policy
You are a valued customer, and we want your shopping experience with us to be hassle free. Items purchased may be returned within 30 days of purchase. We no longer accept returns or exchanges that exceed this time frame.
Returns: If you are not satisfied with your Harmony Marketplace purchase for any reason, please call 800.876.7464 or email email@example.com for return instructions including a return authorization number. Any items returned must meet the following criteria: no sign of obvious use and return of complete item (accessories, manuals, etc.). Your item must be in the original packaging including any accessories. Your item needs to have the receipt or proof of purchase. The product(s) and your receipt must be returned to Harmony Marketplace within 15 calendar days of the return authorization number issuance. Please DO NOT send back items without first contacting us for this authorization; they will not be accepted, and you may incur additional shipping charges to return them to you, or they may not be returned. Please see list below for items not eligible for return.
Refunds: Once we receive your return, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Exchanges: If you receive a defective or damaged item, contact Harmony Marketplace within 30 days to request a replacement. Upon receipt of damaged item, we will reissue the said item at no cost. You are also welcome to exchange damaged item for a different product of your choice (up-charge effective if new item exceeds original cost + shipping & handling). If there is nothing wrong with your product, but you are not satisfied with your purchase for another reason (size, color, changed your mind), you are free to return your item for exchange; up-charge effective if new item exceeds original cost + shipping & handling.
Exceptions: Some items are not eligible for returns, refunds, or exchanges. Harmony Marketplace cannot accept returns or exchanges of the following items: opened CDs, DVDs, software items, name badges, music (printed or downloaded), burn-on demand learning media, and pitch pipes.
Errors or Omissions in Order (Including ENTIRE Order): We do our best to process and ship orders in a timely manner. Please help us maintain that level of service by reporting errors or omissions with your order within 30 days of receipt. If you do not receive your entire order, please notify us within 30 days of placing it or we may not be able to reissue the order without additional charges.
5. Members & Non-members
Anyone may order from our website; you do not have to be a Barbershopper, although we would love to have you join us! We do offer members a discount on their orders. Please be sure to enter your member # and click "validate" before submitting payment info. This is on step 4 of the checkout process before you give us the credit card details for payment. In order to receive the 25% member discount, you will need to do this each time you place an order. BHS members' dues help create these products and the prices shown reflect discounts for them and their families. Non-member prices are still a tremendous value for our friends and customers who are not members of BHS. Please feel free to request membership information if you are not a member and might be interested in joining us or go to our website for more information!
BHS and Harmony Marketplace are fully licensed by ASCAP, BMI, SESAC, and all other applicable copyright holders for web-broadcasting of audio and video samples of our products.
7. International Sales
Unfortunately, we are not capable of selling all our arrangements worldwide currently. Licensing restrictions with copyright holders guide what and where we can offer products. The Barbershop Harmony Society takes seriously its obligations to comply with the law. We distribute a growing number of titles for sale worldwide via Hal Leonard -- visit bit.ly/mensbarbershop for many new publications. If your arrangement is not currently on sale through Hal Leonard or our website, contact firstname.lastname@example.org for assistance in securing licenses for titles you wish to obtain. International Buyers – Please Note: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to making your purchase.
8. Sheet Music Purchasing Details
We offer the option of digital distribution (where applicable) OR physically mailed copies with the exact quantity ordered for our sheet music for domestic orders. If a product is the digital download version, it will have the letters dl behind the product ID and the word Download in the title.